Learn to solve problems more creatively, in a manner more likely to meet the needs of all involved – from clients to colleagues, teenagers to toddlers. By focusing on the underlying needs rather than strategies, and by engaging others, this course results in others committing to decisions, even if decisions fail to meet that person’s needs. The key is for everyone affected to have concerns heard, understood, and prioritized as necessary.
The critical elements here are to state facts in a neutral manner, to understand one’s own feelings and needs, those of others, and to distinguish the underlying need from the strategy to achieve it.
Colleagues and leaders who use the Win-Win Conversation communicate more effectively because they focus on the goals first, strategies second. Exploring, reaching understanding and (hopefully) an agreement on the goals is a critical first step in productive problem solving and negotiation of any kind. In addition, you will learn to use more neutral language, make requests in a manner that encourages clear, results-focused communication, and encourage others to use these same skills as they respond.
Coaching Skills harnesses the power of the question to lead, collaborate, and devise solutions. Leaders and team members with Coaching Skills are able to create and hold an ambitious vision for team members in such a manner that others are able to discover, believe, and commit to the vision. Such discovery is essential to being engaged, inspired, and excited about one’s work. The model 5 Steps to Coach in the Workplace sets forth the simple coaching process that yields powerful results
Leaders who use Coaching Skills along with the old-style “command and control” approach, increase engagement and trust, solve problems more readily, reduce friction, and enhance productivity and commitment. A culture of coaching improves the capacity of a leader, team, and organization to build and sustain effective relationships and powerfully develop accountability, trust, and commitment. Using Coaching Skills drives innovation, improves team performance, and creates clarity and engagement in a way that everyone appreciates.